FAQ's
HOW DO YOU PRONOUNCE VOULEZ AND WHAT DOES IT MEAN?!
VOULEZ comes from the French verb VOULOIR, which means “to want". It is a little tricky, but it's pronounced like "vu-lay".
If that sounds familiar, yes, it is like the song! "Voulez-vous" translates to "do you want".
CAN I SHOWER IN IT?
Yes, but also no. Gold filled and sterling silver are water-resistant, but not waterproof. The issue is actually what else is with the water and the moisture that gets left behind, not necessarily the water itself. Residues from things like soap and shampoo, hot water, minerals from hard water, salt, and chlorine is what will damage gold filled. Even sweat contains salt and acids that can dull your jewelry.
I go a little deeper in the "our materials" and "jewelry care" sections of the footer, but the short answer is, I recommend removing your jewelry before showering, swimming, and exercising. If you do choose to shower, swim, or exercise with your jewelry on, a quick rinse and dry will help extend the life of your jewelry. And always make sure it is completely dry before storing.
PEARLS should not be worn in the water because they are porous. Moisture will cause the nacre layers to split and become damaged and flakey. It is also best to remove jewelry with gemstones before showering or swimming as to not damage or dull the finish. Always remove any vermeil or plated jewelry before contact with water.
IS VOULEZ JEWELRY HYPOALLERGENIC?
Yes! Our 14k gold filled and sterling silver metals are considered hypoallergenic and can be worn by most people with metal allergies. However, some people who are highly sensitive to metals can still react when wearing gold filled. Please use caution and discontinue wearing any jewelry that is uncomfortable in any way to you. Sometimes people who are sensitive to metals can wear gold filled necklaces comfortably, but may still react with gold filled earrings.
BRASS:
Some of our gold filled earring designs and ear wires are hand cut and hand bent from a piece of wire, which exposes the brass core and the end of the wire. These types of earrings (our hand hammered wire hoops, threader styles, and some posts) may not be suitable for people with brass allergies. This will also be noted in the items description.
Hoop earrings and other styles handmade from wire can bend if not handled gently. I do what I can to work harden the metal, but please be aware that they should be handled with care.
We occasionally use 18k gold plated charms or vermeil stone settings in some of our designs. These will be noted in the item description and may not be suitable for people with metal sensitivities. Please do not wear any gold plated or vermeil pieces in water.
WHAT IS 14K GOLD FILLED & WHY IS IT MORE EXPENSIVE?
We use 14k gold filled materials to make our gold filled jewelry. In the USA, gold filled is regulated by the FTC and must contain 5% gold by weight. Because if the high gold content, prices for materials are based on the price of gold, which as of mid-July, 2026, is about $4,100 an ounce. I buy my gold filled and sterling silver materials from highly reputable dealers and manufactures in the USA to ensure that my finished gold filled pieces meet these standards and that I am providing my customers with high quality jewelry that will last for years to come.
Please see "our materials" in the footer at the bottom of this page for more information about gold filled.
WHEN WILL I RECEIVE MY ORDER?
Most of our jewelry is made to order! Please allow me time to make and package your order. This is usually about 2-4 business days, but will be longer during busy times, such as before holidays or after a sale. Current processing times will be in the announcement bar at the very top of the home page if longer than 4 days. This does not include time in transit. Our jewelry ships from Utah.
PLEASE make sure your address is correct BEFORE submitting your order!I am not responsible for mis-delivered packages due to an incorrect or old address entered at checkout.
Priority Mail can be purchases at checkout! These orders will be made and processed as quickly as possible.
Once your package is in possession of the USPS, it is out of my control. I cannot be held responsible for lost or mis-delivered packages. Please contact the USPS or your local post office if your package shows as delivered but is missing. I will do what I can to help on a case by case basis.
If your item is damaged in shipping, please send me pictures of the box or bubble mailer as well as the jewelry so I can submit a claim to USPS.
I am not responsible for mis-delivered packages due to an incorrect or old address entered at checkout.
PURCHASING A GIFT?
If you need items to be packaged in separate jewelry boxes or jewelry bags, please include a note at checkout. I'm also happy to include a gift message as well! Just leave the message in a note at checkout or email me within 24 hours. I will type or handwrite your note exactly as it is written (no emojis though, sorry!), so please double check before you submit it. Also, be sure to fill out the recipients shipping address if you would like it sent directly to them. I do not include receipts with pricing.
VOULEZ JEWELRY IS NOT MADE FOR CHILDREN UNDER 12 YEARS OLD. Jewelry contains small parts, can be broken, and is a choking and strangulation hazard.
WHAT LENGTH SHOULD I ORDER?
The most common chain length is 18" long. For many average sized and petite women, a 16" chain will rest at or just below the collarbone. This is a great length for layering chains or for necklaces with smaller discs or stones. However, this length may be too small for people with larger necks or plus sized women. An 18" chain is a standard length for most women, however some women with larger necks may prefer a 20" chain. Many of our pieces can be made in another chain length. Please contact us with any questions or to request a different chain length.
Please measure before ordering. Necklace chains are measured end to end. Extenders can be added to most necklaces and bracelets to ensure the most comfortable fit.
To measure for a bracelet, wrap a string around your wrist and add at least 1/2".
IS HAND STAMPING LIKE ENGRAVING?
No! It is actually a very different process. I only do hand stamping. Most engraving is done with lasers or other machines, which make the result very precise and even. Hand stamping has a more organic feel. Engraving on gold filled also removes a very tiny amount of the outside layer of gold. Stamping creates an indentation in the surface of the disc or bar and does not remove any of the gold content.
Please be aware that hand stamping will not be as perfect as engraving and will leave faint markings on the back. for this reason, I can only stamp one side of a necklace.
Hand stamping is done using a metal stamp, bench block, and a heavy hammer. Each letter or image stamp is placed by hand on the disc. I don’t use machines to place the stamps, so each stamped disc is unique and may differ just slightly from the disc pictured. Since everything is done by hand, spacing between letters will not be perfect. Some stamps indent deeper than others and you will also see marks from the tools on the back of the charm. These are not defects, but are the things that make human made beautiful!
The stamped image is not darkened in any way. The effect is subtle and beautiful!
I’m not taking orders for custom stamped names, words, or dates at the moment.
DO YOU MAKE CHILDREN'S JEWELRY?
NO! Voulez jewelry contains small parts and is not meant to be worn by small children or babies. It is a choking and strangulation hazard.
Our stud earrings are made for adults and teens and are not meant to be worn by babies.
Chains can break if they are pulled or get caught on something. Please be mindful when wearing your jewelry around small children and do not let them put your jewelry in their mouths.
Some of our earrings are handmade with wire and can bend if not handled with care.
VOULEZ JEWELRY IS NOT MADE FOR CHILDREN UNDER 12 YEARS OLD. Please do not let babies or children put Voulez jewelry into their mouths. Be mindful of your jewelry around young children and babies as small parts can become loose or break and become a choking hazard. Please wear the included backs with your earrings to prevent them from falling out when wearing.